At HC Care, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
Name, email, phone number, and address when you book a service or create a complaint ticket.
Service Information
Service requests, complaint details, appliance info, and service history.
Location Data
Service address and technician location for accurate tracking and efficient delivery.
How We Use Your Information
Service Scheduling
Book and manage your service appointments
Live Tracking
Real-time technician location updates
Technical Support
Diagnose and resolve appliance issues
Service Alerts
Status updates and notifications
Data Security
All data encrypted during transmission and storage
Technician access limited to assigned service only
Regular security audits and system updates
Secure servers with 24/7 monitoring
Technician Access Control
Limited Visibility
Technicians can only view info related to their assigned services.
Time-Limited Access
Access expires automatically after service completion.
Activity Logging
All technician actions are logged and monitored for security.
Your Rights
View Your Data
Access and review all your personal information stored in our system.
Update Your Data
Modify or correct your personal information at any time.
Delete Your Data
Request complete removal of your data from our platform.
Contact us at hotcoolcustomerform@gmail.com or +91 9234343574 to request data deletion.
Data Sharing Policy
We Never Sell Your Data
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With assigned technicians for service delivery purposes only
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When required by law or legal process
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With your explicit consent for specific purposes
Contact Us
EMAIL
hotcoolcustomerform@gmail.com
PHONE
+91 8709441295
HOURS
Mon – Fri, 9 AM – 6 PM
HC Care
Committed to protecting your privacy and providing excellent service.